Frequently Asked Questions
Everything you need to know about your MOIDA beauty journey.
Are MOIDA products suitable for sensitive skin?
Yes, our formulations prioritize clean, non-irritating ingredients. However, we always recommend performing a patch test on your inner arm 24 hours before full application.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product—even if opened—for a full refund or store credit.
Are your products cruelty-free and vegan?
Absolutely. MOIDA is committed to ethical beauty; we never test on animals, and 100% of our current product line is vegan-friendly.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.